Store Credit Policy
At Vector Amino Labs, all sales are final. We do not offer monetary refunds. However, we stand behind the quality of our products and will issue store credit in the following circumstances:
Eligible for Store Credit
- Damaged in transit: If your order arrives damaged due to shipping, contact us within 7 days of delivery with photos of the damage. We will issue store credit for the full value of the affected items.
- Incorrect items: If you receive the wrong product, contact us within 7 days of delivery. We will issue store credit or reship the correct item at our discretion.
- Quality concerns: If a product does not meet our published purity specifications (as verified by COA), contact us with details and we will review your claim.
Not Eligible for Store Credit
- Change of mind or buyer’s remorse
- Products that have been opened, used, or tampered with (unless defective)
- Orders placed in error by the customer
- Issues reported more than 14 days after delivery
How to Request Store Credit
To request store credit, email Support@myaminolab.com with:
- Your order number
- Description of the issue
- Photos (if applicable — damaged packaging, incorrect items, etc.)
We will review your request within 2–3 business days and respond with a resolution.
Store Credit Details
- Store credit is issued as a coupon code to your email
- Store credit does not expire
- Store credit may be used on any future order
- Store credit is non-transferable and has no cash value
Cancellations
Orders may be cancelled for store credit only if they have not yet shipped. Once an order has been dispatched, it cannot be cancelled. Contact us immediately at Support@myaminolab.com if you need to cancel an order.
Contact Us
For any questions about our store credit policy, email Support@myaminolab.com.
Last updated: July 8, 2026
